Returns Policy

Return & Refund Policy

At Picochic, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, this Return & Refund Policy explains the conditions and process for requesting a return or refund.

Last updated: July 2026

1. Return Eligibility

We accept returns for eligible products within 30 days of the delivery date.

To be eligible for a return, the item must be unused, in its original condition, and include all original packaging and accessories.

Items that are damaged, used, or returned without the original packaging may not be eligible for a refund.

2. Return Process

To request a return, please contact our support team at:

Email: info@picochic.com

Please include your order number, the reason for the return, and any relevant details about your request.

Our team will review your request and provide you with the necessary instructions for the return process.

3. Return Shipping

Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to an error on our part.

We recommend using a trackable shipping service when returning an item, as we cannot guarantee that we will receive your returned product.

4. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the amount will be processed to your original payment method. Please note that processing times may vary depending on your payment provider or financial institution.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

Please provide your order details and photos of the item so our team can review the issue and assist you with the best possible solution.

6. Non-Returnable Items

Certain items may not be eligible for return due to their nature, hygiene considerations, or other applicable restrictions.

If you have questions about whether your item qualifies for a return, please contact our support team before sending it back.

7. Exchanges

At this time, we handle exchanges by processing a return for the original item and placing a new order separately.

Please contact our support team for assistance with your specific request.

8. Changes to This Return Policy

Picochic reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated revision date.

Contact Us

If you have any questions about returns, refunds, or your order, please contact our support team.